Learn from the hospitality masters - anywhere, anytime

All the basics of working the bar in one package, the Bar Edition is an unbeatable way to refresh or prime yourself and your team in everything from bartending to alcohol selection. It covers the essential things in bartending work – how to serve drinks, how to keep customers happy, the types of bars you might work at – as well as an overview of the different types of liquor and cocktails you might need to serve in your time behind the bar.

This module consists of 12 courses:

• Introduction to Bar Full Workshop

  7 hrs

• Bar Essentials

  1hr 30min

• Bar Efficiency

  34 min

• Behind the Bar

  2hr 18min

• Cocktails Methodology & Techniques

  1hr 20min

• Beer ft. Balter Brewing Co.

  2 hrs

• Spirits ft. Husk Distillers

  56 min

• Interview, Trial, Rostering, Tips

  42 min

• Blackboard Collection the Cocktail Classics ft. Kyle Hall

  58 min

• Alcohol Product Library

  Self-paced

• Basic Flair Workshop

  22 min

• Blackboard Cocktail Collection (Full Library)

  Self-paced

A great way to get a notch on your first CV for some and a lifelong passion for others, restaurant work is always in demand. It’s tough work to get a solid grasp on, though, and a bit of guidance can go a long way. If you think that description fits you or your team, then the Restaurant Edition is the package for you. It includes an introduction to restaurant work, a detailed exploration of the necessary skills to work in a restaurant such as carrying plates and serving wine, an outline of various restaurant types and their food and kitchen options, and the ideal sequence of service.

This module consists of 4 courses:

• Introduction To Restaurants (Full Workshop)

  2hr 52min

• Skills That Pay the Bills

  54 min

• Restaurant Types, Food and Kitchen Overview

  36 min

• Sequence of Service

  14 min

For the distinguished connoisseur, only the best wine will do. That may not be you, but if you’re going to work at a bar, it certainly helps to have the right idea. For some places, it won’t just help – it’ll be absolutely necessary! The Wine Edition exists to help you get a handle on the mysterious, posh world of wine. With a guest spot from Witches Falls Winery out of Queensland, this suite explains the various types of wines and their grape origins, as well as the ideal way to pour and serve wine.

This module consists of 2 courses:

• Wine ft. Witches Falls

  48 min

• Grape Varietals

  36 min

Nowadays, you can’t expect to get too far in hospitality without at least a little knowledge of barista work. The Coffee Edition, presented by the folks at Simple Coffee House, offers an introduction to what’s most important in coffee when it comes to hospitality. It includes an outline about kinds of roasts, the (long) list of coffee terminology and what those terms mean, and a video series about grinds and coffee machines. The series extends into bean extraction, the practice of stretching milk, and even covers a bit of latte art, too. It might only be one course, but it covers every base – it’s the only resource you’ll need.

This module consists of 1 course:

• Coffee ft. Simple Coffee House

  1hr 16min

Making sure the customer has a positive experience is basically the entire deal of hospitality – it’s right there in the name. The Guest Service edition explains the steps and thinking behind how to bring customers in and how to keep them coming back. It includes the “why” of customer service, the traits of emotional intelligence, what goes into creating an experience for a customer, and how to build a rapport with a customer that will keep them coming back. It even covers conflicts and complaints, and how these can be turned into an advantage for your business, as well as the future of customer service.

This module consists of 11 courses:

• What Is Customer Service

  30 min

• Why Is Customer Service So Important

  16 min

• Introduction To Guest Service ft. Jeremy Davidson

  3hr 9min

• Magic of Emotional Intelligence

  22 min

• The Art of Creating an Experience

  18 min

• How To Build Rapport

  30 min

• How To Read Your Guest To Provide the Best Service

  30 min

• Great Service Culture Importance

  22 min

• How To Turn Customer Complaints Into Positives

  48 min

• Great Customer Service Tips

  22 min

• The Future of Customer Service

  14 min

For those in need of a more in-depth exploration of the various types of liquors, the Category Knowledge is here to help. Going beyond the simple outlines of types of liquors available and how to pour them, the information in this edition also covers how each of these liquors is created, what types result from these processes, and how to drink the liquor in question.

This module consists of 6 courses:

• Category Knowledge – Liqueurs, Aperitifs and Digestives

  44 min

• Category Knowledge – Gin

  1hr 4min

• Category Knowledge – Rum

  52 min

• Category Knowledge – Tequila

  40 min

• Category Knowledge – Vodka

  40 min

• Category Knowledge – Whisky

  1hr 2min

Hospitality isn’t glamorous and thrilling all the time. Like any job, there are rules you have to follow, risks that must be avoided, and concerns for your workplace and fellow employees that must be acted upon. Making sure everybody is up to speed on this sometimes slow material doesn’t have to be an exercise in boredom, though. etrainu’s compliance suite keeps the pace and engagement up even through dry topics such as workplace health and safety and manual handling, as well as fire first response and anti-money laundering procedures. It even offers instruction on the tricky situations in work, like conflict resolution and harassment.

This module consists of 6 courses:

• Anti-money Laundering (AML)

  20 min

• Manual Handling

  20 min

• Fire First Response

  20 min

• Conflict Resolution

  20 min

• Workplace Health and Safety

  20 min

• Harassment, Bullying and Discrimination

  20 min

Good times come at a price, and they can turn bad very quickly without a responsible framework to structure them around. That’s the whole point of liquor compliance laws. It’s also the whole point of this Liquor Compliance Edition, which outlines the general requirements that all hospitality providers, by law, must follow in order to stay open and keep making sure every customer has a good time. This includes things like liquor compliance audits, the nature and purpose of CCTV, and how to keep noise and training registers. (It might sound boring, but you’ll be grateful you did it!)

This module consists of 10 courses:

• Knowing Your ABC’s QLD Edition

  28 min

• License Document

  24 min

• Risk Assessed Management Plan (RAMP)

  26 min

• Responsible Service of Alcohol (RSA)

  28 min

• Responsible Management of Licensed Venues (RMLV)

  30 min

• Liquor Compliance Audits

  46 min

• Self Audits

  38 min

• CCTV

  22 min

• Noise Management

  32 min

• General Compliance

  14 min

It bears repeating that not everything in the world of hospitality is go-go. Sometimes, you have to slow things down and make sure you’re still following the rules. One such rule is that if you’re running a bar or other venue serving alcohol, you can’t simply stock whatever drinks you can pick up at the local bottle-o. You need to get pouring rights from your preferred stockists – or those your customers prefer – before you can get underway. It can get a bit stressful and confusing. Luckily, we’ve got the pros to help you out on this one. The Pouring Agreements edition only features one course on the same topic, but it’s absolutely essential for anyone with their own venue or plans to get one.

This module consists of 1 course:

• Pouring Agreements ft. Benny Partridge

  1hr 18min

Stock is the catch-all term for products that are sold by a venue, so it goes without saying that no matter whether it’s a bar, hotel, restaurant, or cafe, it’s going to have stock, and you’re going to have to handle it. The Stock Control Edition is a handy primer on all things in stock management. It outlines the equipment required (such as scanning goods and stocktake registers) and how that equipment works. Beyond just that, it even covers the economics involved in a basic sense, delving into the concept of “cost of goods” as it relates to hospitality.

This module consists of 8 courses:

• Importance of Stock Control in Hospitality

  26 min

• Understanding the Important Concept of “Cost of Goods”

• Tools Required for an Efficient Stocktake Process

  14 min

• Stocktake Scanner Hardware

  26 min

• Stocktake Preparation

  8 min

• Counting Stock

  14 min

• Counting Stock Manually

  14 min

• An Overview of the Scanner Functions

  14 min

Look, we all know the risks. Alcohol isn’t exactly held in high regard for how it helps people to keep their emotions in check. Security is a must-have for licensed venues of any stripe for that very reason. The Security Edition aims to help you understand how to make the most of a security setup in a licensed venue. It’s an incredibly valuable tool to someone who is new to being, or thinking of becoming, a licensed venue owner, and covers the essentials of licensed venue security as well as the security environment in a licensed venue.

This module consists of 8 courses:

• What Is Security

• The Role of Security in the Community

• Dress for Success

• Know the Law

• A Typical Security Shift

• Security Operations Explained

• Tactical Control and Compliance

• Evictions, When & How

Once you’ve reached a certain level of experience in the industry, you might be thinking of trying your hand at running your own venue. (Or you’re starting with that thought, in which case you should be commended for your ambition and possibly also your craziness.) That means you’re going to need to sharpen up your leadership skills. After all, it’s unlikely you’ll be able to run everything on your own if you expect to succeed, and it will mean all the difference in the world if you can create an energising, motivating environment. The Leadership Edition aims to help you accomplish that, providing you with an overview of hospitality leadership from the big picture of teams and change management to the little picture of feedback and coaching.

This module consists of 10 courses:

• Leadership Overview

• High Performing Teams

• Clear Vision

• Creating a Winning Environment

• Execution – High Level

• Right People Right Place

• Feedback / Coaching

• Expert Coaching

• Projects

• Change Management

Some people love to balance books. Not everyone who became an accountant did so because they just needed something to do. There’s a reasonable chance this doesn’t describe you, though, even if you are good at it by nature. Besides all that, running the finances of a hospitality provider is a bit of a different beast. The Finance Edition hopes to help you wrap your head around all the nuances of hospitality bookkeeping. It’s not limited to simple balance sheets and cash flow; it also goes into budgets, forecasting, and reporting, as well as outlining the important metrics in hospitality. 

This module consists of 14 courses:

• Introduction To Finance ft. Trent Fuller

• Basic Commercial Acumen / Financial Statements

• Bringing Finance To Life in Your Business

• Metrics That Matter

• Basic Balance Sheet

• Basic Cashflow

• Basic P&L / Income Statement

• Detailed P&L

• Budget / Forecasting

• Managing Labour Costs

• Detailed Cash Reporting / Levers

• Dealing With Banks

• Monthly Reporting Pack

• Rolling 12 Month Reporting